Butler

About the hotel

Estelle Manor is a Grade II-listed Jacobean revival country house hotel and private members' club set within 3,000 acres of Oxfordshire parkland, part of the Ennismore-owned Estelle collection. With 108 bedrooms, four restaurants, a Roman-inspired spa and a 25-metre pool, the manor is one of the most talked-about luxury openings of recent years. Service is warm, irreverent and meticulously choreographed, with an emphasis on personal touches and quiet attention to every detail.

The work

• • Ensure the warmth and magic of Estelle is delivered throughout the guest stay
• • Own the end-to-end guest journey in the private houses and across the estate
• • Pre-empt needs through thoughtful pre-arrival research and personalised touches
• • Coordinate with Housekeeping, Reservations, F&B and the Spa to deliver a seamless experience
• • Manage in-room amenities, welcome gifts and bespoke guest requests
• • Drive seats on the house, upsell experiences and curate tailored estate itineraries
• • Deliver exceptional service during turndown, arrivals, departures and VIP events
• • Act as a discreet, knowledgeable point of contact for guests throughout their stay
• • Identify opportunities to elevate service standards across the Butler team
• • Uphold impeccable grooming, presentation and conduct at all times

This role is for you if…

• • You have prior luxury service experience in private yachts, hospitality or private estates
• • You are charismatic, confident and genuinely enjoy anticipating guest needs
• • You have excellent communication and interpersonal skills
• • You are highly organised with exceptional attention to detail
• • You ideally hold a full UK driving licence and are 25+ (preferred)
• • You are passionate about delivering a bespoke, personalised guest experience

This role might not be for you if…

• • You prefer transactional, task-based or back-of-house roles
• • You are not comfortable in a member-driven, high-expectation luxury environment
• • You are not available to work weekends, evenings and bank holidays
• • You are uncomfortable with discretion and the nuance of private hospitality