Hotel Operations Manager

About the hotel

The Newt in Somerset is an extraordinary destination resort nestled within 800 acres of breathtaking Somerset countryside, built around the magnificently restored 18th-century estate of Hadspen House. Renowned for its award-winning gardens, immersive farm-to-table dining, world-class spa and beautifully appointed rooms, The Newt offers guests an unrivalled combination of rural luxury and thoughtful, generous hospitality. The property spans multiple restaurants, a cyder orchard, museum, spa and sustainable farm — one of the most celebrated hotel experiences in Britain.

The work

• • Oversee all day-to-day hotel operations, ensuring consistently exceptional guest experiences across every department
• • Lead, develop and inspire heads of department to deliver service excellence in line with The Newt's unique ethos
• • Collaborate with senior leadership to drive commercial performance and operational efficiency
• • Manage budgets, P&L forecasting and KPIs, ensuring the hotel operates profitably while maintaining luxury standards
• • Champion a culture of continuous improvement, innovation and team development throughout the property
• • Ensure full compliance with health, safety, fire and licensing regulations across all hotel operations
• • Build and maintain strong relationships with guests, anticipating needs and resolving issues with discretion
• • Work closely with F&B, Housekeeping, Front Office, Spa and Estates teams to deliver seamless integrated operations
• • Support recruitment, onboarding and retention of talented hospitality professionals across the estate
• • Act as a senior operational leader on the floor during key service periods, embodying The Newt's values

This role is for you if…

• • You are an experienced hotel operations leader with a proven track record in luxury or destination resort hospitality
• • You are equally comfortable in strategic planning and on the floor supporting your teams
• • You are passionate about delivering genuine, warmly personal guest experiences
• • You thrive in complex, multi-faceted properties and enjoy navigating diverse operational demands
• • You inspire high performance in your teams through integrity, care and clear communication

This role might not be for you if…

• • You prefer a traditional, single-function hotel environment
• • You are not comfortable working across multiple departments and operational complexity
• • You seek a standard 9–5 lifestyle with minimal weekend or evening involvement