Front Office & Guest Services • Posted 20 April 2026
Assistant Guest Services Manager
The Emory · London, Greater London
40 hours per week across 5 days on, 2 days off
About the hotel
The Emory is the newest jewel in Maybourne's ultra-luxury London portfolio, a 60-suite all-suite hotel designed by Rosewood's Rémi Tessier in a contemporary Sir Norman Foster-designed building in Belgravia. Sitting alongside The Berkeley, The Connaught and Claridge's, The Emory sets a new standard for private, residential-style hospitality in London. The hotel features an award-winning rooftop pool, Surrenne wellness club and two Michelin-starred restaurants by Mauro Colagreco.
The work
- • Provide a courteous, efficient and proactive service to all guests and residents
- • Act as a senior front-of-house presence, anticipating guest needs before they arise
- • Coordinate across Front Office, Housekeeping, Butler and F&B teams for seamless experiences
- • Support the Guest Services Manager with daily operations, rotas and briefings
- • Handle VIP arrivals, suite allocations and personal preferences with discretion
- • Manage guest feedback and complaints with a genuine service-recovery mindset
- • Champion a culture of genuine hospitality, confidentiality and attention to detail
- • Coach and develop the Guest Services and Reception teams
- • Maintain impeccable PMS accuracy, payment procedures and GDPR compliance
- • Deputise for the Guest Services Manager on days off and during peak periods
This role is for you if…
- • You have previous experience in a luxury or ultra-luxury hotel environment
- • You are warm, friendly and creative in your problem-solving
- • You anticipate guest needs and work discreetly with confidence
- • You have excellent communication and interpersonal skills
- • You thrive in a highly personalised, residential-style service model
- • You are eligible to live and work in the UK
This role might not be for you if…
- • You prefer back-of-house or non-guest-facing roles
- • You are not available to work weekends, evenings and bank holidays
- • You are uncomfortable working in ultra-discreet, high-expectation environments
- • You are not comfortable handling VIP arrivals and complex guest profiles