Assistant Front Office Manager

About the hotel

Fouquet's New York is a boutique five-star hotel on Greenwich Street in Tribeca — the New York expression of the iconic French hospitality brand that has defined Parisian grand café culture since 1899. The property brings the elegance and discernment of the Champs-Élysées original to one of Manhattan's most creative and dynamic neighbourhoods, offering sophisticated accommodation and personalised service to a discerning international clientele.

The work

• • Be the welcoming face and operational backbone of the front office, overseeing guest registration, check-in, check-out and cashiering to five-star standard
• • Manage front office financial operations including billing accuracy, payment processing and daily reconciliation
• • Resolve guest concerns swiftly and thoughtfully, acting as an effective bridge between guests and wider hotel departments
• • Supervise and coordinate front desk team members across morning, evening and overnight shifts
• • Drive room revenue through upselling opportunities and use OPERA PMS to manage inventory and guest profiles with precision

This role is for you if…

• • You have at least three years of progressive hotel front office experience and have stepped into a supervisory role
• • OPERA PMS or a comparable property management system is second nature to you
• • You're genuinely energised by face-to-face guest interaction and don't flag under the demands of a luxury hotel front desk
• • You bring composure and good judgement when resolving complaints or managing unusual requests from discerning international guests

This role might not be for you if…

• • You haven't yet worked in a hotel environment or are still building your foundational front office knowledge
• • Variable shifts — including evenings, overnights and holidays — would be disruptive to your lifestyle
• • You're not yet comfortable with the financial accountability and cashiering precision that front office management requires