Front Office & Guest Services • Posted 22 April 2026
Receptionist
Bovey Castle · North Bovey, Devon
5 days per week including weekends
About the hotel
Bovey Castle is an award-winning 5AA luxury resort set within 275 acres of Dartmoor National Park in North Bovey, Devon. With 59 bedrooms, 22 self-catering lodges, a destination spa, indoor pool, 18-hole championship golf course and renowned restaurant, Bovey welcomes a loyal guest base of families, couples and country pursuit enthusiasts. The property is consistently recognised as one of The Caterer's Top 30 Best Places to Work in Hospitality.
The work
- • Deliver a warm, polished welcome to every guest arriving at the castle
- • Manage check-in and check-out with accuracy, pace and personal care
- • Own the switchboard and handle incoming calls professionally
- • Process reservations, amendments and cancellations on the PMS
- • Handle guest billing, payments and end-of-shift reconciliations
- • Act as a confident point of contact for concierge, dining and activity requests
- • Liaise closely with Housekeeping on room readiness and VIP set-ups
- • Anticipate guest needs and arrange spa, golf and dining bookings
- • Manage guest feedback in the moment with empathy and solutions
- • Maintain meticulous records and handovers across shifts
This role is for you if…
- • You have front-of-house or reception experience in a luxury or 4/5-star hotel
- • You are warm, welcoming and thrive on guest interaction
- • You have strong attention to detail with billing, systems and paperwork
- • You are a calm, confident communicator in person and on the phone
- • You enjoy working as part of a close-knit resort team
This role might not be for you if…
- • You prefer back-of-house or purely administrative roles
- • You are not available to work weekends, evenings or bank holidays
- • You are uncomfortable in a larger resort environment
- • You prefer a city-centre hotel role